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IVR Is A Technology Which Allows A Computer To Interact With Peoples Through The Use Of DTMF Tones And Voice Input By A Keypad. IVR Allows Customers To Interact With A Company’s Host System By Speech Recognition Or A Telephone Keypad In Telecommunications. IVR Systems Can Respond With Dynamically Generated Or Pre-Recorded Audio To Further Users On How To Proceed. These Systems Are More Intelligent Than Predictive Dialer Systems. It Can Be Used For Banking Payments And Services, Retail Orders, Mobile Purchases, Utilities, Weather Conditions, And Travel Information.
IVR systems are used for outbound calling and deployed in the network are sized to handle large call volumes. The main purpose of an IVR is to take input, process it, and return a result of an automated attendant to route calls. You can configure your IVR system in a way that the caller can leave a recorded message or they can opt for a callback.